Teresa Fares

Hi, I'm Teresa Fares

Motivated and detail-oriented Systems Support Analyst with a solid foundation in IT troubleshooting, system maintenance, and user support. Currently working in IT with a Bachelor's in Programming, a completed Certificate III in Information and Communication Technology (TAFE NSW), ITIL v4 certification, and currently undertaking Certificate IV in Information Technology. I bring hands-on experience in diagnosing technical issues, configuring systems, and managing user requests in a fast-paced environment.

MY SKILLS

Programming & Infrastructure Automation

Develop scripts, tools, and automated workflows to manage IT systems and services. Apply programming skills to improve efficiency, security, and system reliability.

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Systems Integration & Automation

Set up and manage services and IT environments. Integrate multiple tools to create efficient, automated workflows.

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Problem-Solving & Technical Support

Analyze and troubleshoot complex technical issues. Apply ITSM best practices, secure system configuration, and workflow optimization to support projects and users.

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MY EDUCATION

Certificate IV in Information and Communications Technology -
TAFE

IT systems administration and application support
Secure environment configuration and user access management
System troubleshooting and issue resolution
Technical documentation and support procedures
Team-based delivery of IT solutions

Certificate III in Information and Communications Technology -
TAFE

Foundations in programming, networking, and web development
ICT troubleshooting and technical support fundamentals
Operating system installation and configuration
Secure information handling and workplace ICT practices
Communication, teamwork, and problem-solving skills

Games Development (Programming)
SAE Institute

Programming and game engine scripting (Unity / C#)
Gameplay systems development and implementation
Asset integration and interactive design workflows
Problem-solving and debugging in real-time environments
Team-based project development

ITIL v4 Foundation -
PeopleCert

Solid understanding of ITSM best practices based on ITIL
Knowledge of service lifecycle stages, incident & problem management, and change control
Skills in continual service improvement and aligning IT services with business needs
Enhancing service delivery efficiency through structured IT processes

PROJECTS

Welcome to my portfolio. Here you’ll find a selection of my work. Explore my projects to learn more about what I do.

Infrastructure

Self-Hosted Komga Media Server

Linux Server

Komga Media Server

qBittorrent Integration

Prowlarr Indexer Management

Mylar Automation & Metadata Management

Service Configuration & Troubleshooting

Cybersecurity / PowerShell

Windows Security Hardening Toolkit

PowerShell Modular Script

Audit, Enforce, and Rollback Modes

SMBv1 Hardening & Local Password Policies

Windows Defender & Audit Policy Configuration

Detailed Logging & Safe Testing Practices

Enterprise-Aligned Security Baseline Implementation

Cybersecurity / Python

WSL-Compatible Ethical Keylogger

Python 3.10+

WSL-Compatible Input Monitoring

Encrypted Keystroke Logging (Fernet / AES)

Demonstrates OS-Level Security Protections

Safe, Ethical, Educational Tool

Decryptor for Secure Log Analysis

Games

Fear Flash

Unity 3D

Villain's Valour

Unity 2D