Hi, I'm Teresa Fares

Systems Support Analyst with a strong background in IT troubleshooting, system administration and user support. I combine hands-on technical experience with a Bachelor’s in Programming, ITIL v4 certification and formal ICT training. Passionate about automation, secure systems and building reliable solutions that improve day-to-day operations.

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MY SKILLS

Core areas I focus on in my professional and personal projects.

Programming & Infrastructure Automation

Develop scripts, tools, and automated workflows to manage IT systems and services.

Systems Integration & Automation

Set up and manage services and IT environments. Integrate multiple tools to create efficient workflows.

Problem-Solving & Technical Support

Analyze and troubleshoot complex technical issues using ITSM best practices and secure configuration.

MY EDUCATION

Industry-aligned education with a strong emphasis on practical IT skills.

Certificate IV in Information and Communications Technology -
TAFE

  • IT systems administration and application support
  • Secure environment configuration and user access management
  • System troubleshooting and issue resolution
  • Technical documentation and support procedures
  • Team-based delivery of IT solutions

Certificate III in Information and Communications Technology -
TAFE

  • Foundations in programming, networking, and web development
  • ICT troubleshooting and technical support fundamentals
  • Operating system installation and configuration
  • Secure information handling and workplace ICT practices
  • Communication, teamwork, and problem-solving skills

Games Development (Programming)
SAE Institute

  • Programming and game engine scripting (Unity / C#)
  • Gameplay systems development and implementation
  • Asset integration and interactive design workflows
  • Problem-solving and debugging in real-time environments
  • Team-based project development

ITIL v4 Foundation -
PeopleCert

  • Solid understanding of ITSM best practices based on ITIL
  • Incident & problem management, and change control
  • Continual service improvement and aligning IT services with business needs
  • Enhancing service delivery efficiency through structured processes

PROJECTS

Things I’ve built, broken and rebuilt, all in one place. Feel free to explore. (This website counts.)